Frequently Asked Questions:
Q: What are your delivery prices?
A: We do charge a small fee for delivery - Below is a list of areas and fees.
Free: Langley/Cloverdale/Surrey/White Rock/Delta /Ladner/New West/Abbotsford
$10: Burnaby/Maple Ridge/Coquitlam/Port Coquitlam/Port Moody/Pitt Meadows
$15: Vancouver/North Van/Richmond
Q: Do you accept returns?
A: No. As each order is a custom order, we do not offer refunds or exchanges after you have received your order.
Q: Can I choose my carpet color?
A: No. We offer a neutral tone carpet for all our products and do not offer color choice.
Q: Do you deliver outside of the lower mainland?
A: We currently do not offer delivery to other locations outside the Lower Mainland and do not ship our products.
Q: Do you have stock available for immediate purchase?
A: No, since we build each post to order we do not have any pre-built models available for immediate purchase.
Q: Once I place my order how long does it take before I can have it delivered?
A: Our typical turnaround time is between 5 and 7 business days.
Q: Do you have a retail store or show room I can come and view your products at?
A: No, we build each post to order, we do not carry inventory available for viewing nor do we have a showroom.
Q: Can you modify a post after purchase?
A: No. As our carpet stock rotates daily we cannot alter posts after they are delivered (the carpet we used on your post is no longer in stock – modifications would be in a completely different carpet color).
Q: What forms of payment do you accept?
A: We accept cash, cheque, or major credit cards (Visa, Master Card, Amex) when you receive your order.